Return Policy

Due to the consumable nature of our products, Cha Herbal Tea follows a limited return policy:

Eligible for Return:

·      Product received is damaged or defective

·      Incorrect product delivered

·      Packaging is tampered or compromised at the time of delivery

Conditions:

·      Return request must be raised within 48 hours of delivery

·      Customer must provide unboxing video or clear images as proof

·      Product must be unused and in original condition

Not Eligible for Return:

·      Change of mind after purchase

·      Opened or used consumable products

·      Minor packaging variations that do not affect product quality

16. Exchange Policy

·      Exchanges are allowed only in cases of:

o  Damaged product

o  Wrong item delivered

·      Exchange will be processed after verification

·      Replacement product will be shipped within 3–5 business days after approval

17. Refund Policy

·      Refunds are applicable only if:

o  Replacement is not available

o  Return request is approved after verification

Refund Process:

·      Refunds will be processed within 5–7 business days

·      Amount will be credited to the original payment method

·      In case of Cash on Delivery (COD), refund will be processed via:

o  Bank transfer or UPI

18. Cancellation Policy

·      Orders can be cancelled within 12 hours of placing the order

·      Once the order is shipped, cancellation is not allowed

·      Prepaid order cancellations will be refunded within 5–7 business days

19. Cash on Delivery (COD) Policy

·      COD is available on select pincodes

·      Cha Herbal Tea reserves the right to:

o  Confirm orders via call/WhatsApp before dispatch

o  Cancel suspicious or unverified COD orders

·      Repeated order rejections may lead to:

o  Restriction on COD availability for that customer

20. Damaged or Missing Product Policy

·      Customers must report issues within 48 hours of delivery

·      Mandatory proof:

o  Unboxing video (highly recommended)

o  Clear images of product and packaging

·      Without valid proof, claims may not be accepted

21. Customer Support Policy

·      Support available via:

o  WhatsApp

o  Email

o  Website contact form

·      Response time: 24–48 working hours

·      All queries are handled with transparency and priority

22. Pricing & Promotions Policy

·      Prices are subject to change without prior notice

·      Offers and discounts:

o  Valid for a limited time only

o  Cannot be combined unless stated

·      Cha Herbal Tea reserves the right to:

o  Modify or cancel promotions at any time

23. Product Usage Disclaimer

·      Cha Herbal Tea products are herbal wellness beverages, not medicines

·      Results may vary from person to person

·      Customers with medical conditions should consult a doctor before use

·      Not intended to diagnose, treat, cure, or prevent any disease

24. Intellectual Property Policy

·      All brand assets including:

o  Logo

o  Packaging design

o  Content

Are the property of Cha Herbal Tea and cannot be used without permission

25. Privacy Commitment (Short Version)

·      Customer data is kept secure and confidential

·      No personal information is sold or shared with third parties

·      Data is used only for:

o  Order processing

o  Communication

o  Improving customer experience

26. Policy Updates

·      Cha Herbal Tea reserves the right to update policies at any time

·      Changes will be reflected on the official website

·      Customers are encouraged to review policies periodically

Final Note

At Cha Herbal Tea, our policies are designed to ensure fairness, transparency, and trust. While we maintain strict quality standards, we are equally committed to delivering a smooth and reliable customer experience.

Your trust is as important to us as the purity in every cup we serve.