Cha Herbal Tea – Shipping Policy

1. Order Processing

·      All orders are processed within 1–2 business days after order confirmation

·      Orders placed on weekends or public holidays will be processed on the next working day

·      During high-demand periods or festive seasons, processing time may be slightly extended

2. Shipping Coverage

·      We deliver across India (All Serviceable Pincodes)

·      Orders are shipped via trusted courier partners such as:

o  BlueDart

o  Delhivery

o  DTDC

o  India Post (for remote locations)

3. Delivery Timelines

·      Standard delivery time: 3–7 business days across India

·      Metro cities: 2–4 business days

·      Remote or rural areas: 5–10 business days

Note: Delivery timelines may vary due to factors beyond our control such as weather, logistics delays, or local disruptions.

4. Shipping Charges

·      Free Shipping on prepaid orders above ₹499

·      A nominal shipping fee may apply on orders below this value

·      Cash on Delivery (COD) may include a small convenience fee

(Industry standard practice followed by leading tea brands in India)

5. Order Tracking

·      Once your order is shipped, you will receive:

o  Tracking ID via SMS/Email/WhatsApp

·      You can track your order in real-time through the courier partner’s website

6. Delivery Attempts

·      Courier partners will make 2–3 delivery attempts\

·      If delivery fails due to:

o  Incorrect address

o  Customer unavailability

The order may be returned to us, and re-shipping charges may apply

7. Delayed Shipments

While we aim for timely delivery, delays may occur due to:

·      Weather conditions

·      Transportation disruptions

·      High order volume

·      Courier partner delays

In such cases, we will:

·      Keep you informed

·      Work with courier partners for resolution

8. Incorrect Address Policy

·      Customers must provide accurate shipping details

·      Cha Herbal Tea is not responsible for delays or losses due to incorrect addresses

·      Re-shipping (if applicable) will be charged to the customer

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

·      Report within 48 hours of delivery

·      Share:

o  Unboxing video (recommended)

o  Clear images of package

We will:

·      Investigate with courier partner

·      Offer replacement or refund (as applicable)

10. International Shipping (Optional – Activate Later)

·      Currently, we ship only within India

·      International shipping may be introduced in the future

11. Compliance & Transparency

As per Consumer Protection (E-Commerce) Rules, 2020, we clearly disclose:

·      Delivery timelines

·      Shipping charges

·      Return & refund conditions

12. Policy Updates

·      Cha Herbal Tea reserves the right to update this policy at any time

·      Changes will be reflected on our website

Final Note

At Cha Herbal Tea, we are committed to delivering your order safely, quickly, and efficiently. Every shipment is handled with care to ensure that the purity and quality of our herbal blends reach you in perfect condition.

From the hills of Uttarakhand to your doorstep — we deliver wellness in every cup.