Cha Herbal Tea – Terms & Conditions
Last Updated: 3rd July 2026
Welcome to Cha Herbal Tea. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms.
1. General
· These Terms apply to all users of the website, including browsers, customers, and merchants
· By using this website, you confirm that you are at least 18 years of age or using it under parental supervision
· We reserve the right to update or modify these Terms at any time
2. Products & Services
· Cha Herbal Tea offers herbal tea products for wellness purposes
· All products are subject to availability
· We reserve the right to:
o Discontinue any product
o Limit quantities
o Change product pricing without prior notice
3. Product Disclaimer
· Our products are not medicines
· They are not intended to diagnose, treat, cure, or prevent any disease
· Results may vary from person to person
· Customers with medical conditions should consult a doctor before use
4. Pricing & Payments
· All prices are listed in INR (₹) and are inclusive/exclusive of taxes as applicable
· We accept:
o UPI
o Debit/Credit Cards
o Net Banking
o Cash on Delivery (COD)
· We reserve the right to:
o Modify prices at any time
o Cancel orders in case of pricing errors
5. Orders & Acceptance
· Placing an order does not guarantee acceptance
· We may refuse or cancel any order due to:
o Product unavailability
o Incorrect pricing
o Suspicious or fraudulent activity
· Customers will be notified in case of cancellation
6. Shipping & Delivery
· Orders are processed within 1–2 business days
· Delivery timelines typically range from 3–7 business days across India
· Delays may occur due to external factors beyond our control
7. Returns, Refunds & Exchanges
· Due to the consumable nature of our products, returns are limited
· Returns are only accepted for:
o Damaged products
o Incorrect items
· Requests must be raised within 48 hours of delivery
· Refunds (if applicable) will be processed within 5–7 business days
8. User Responsibilities
By using our website, you agree:
· Not to misuse or disrupt the website
· Not to engage in fraudulent transactions
· To provide accurate and complete information
9. Intellectual Property
· All content on this website including:
o Logo
o Text
o Images
o Packaging design
Is the property of Cha Herbal Tea and protected under applicable laws
· Unauthorized use is strictly prohibited
10. Limitation of Liability
· Cha Herbal Tea shall not be held liable for:
o Any indirect or consequential damages
o Delays caused by third-party logistics
o Misuse of products
· Our liability is limited to the value of the purchased product
11. Privacy
· Customer data is handled securely and in accordance with our Privacy Policy
· We do not sell or misuse customer information
12. Third-Party Services
· We may use third-party services (payment gateways, logistics providers)
· We are not responsible for their policies or actions
13. Governing Law
· These Terms shall be governed by the laws of India
· Any disputes shall be subject to the jurisdiction of courts in Delhi NCR
14. Termination
· We reserve the right to suspend or terminate access to our website if:
o Terms are violated
o Fraudulent activity is detected
15. Policy Updates
· We may update these Terms at any time
· Continued use of the website implies acceptance of updated Terms
16. Contact Information
For any queries regarding these Terms, please contact us:
· Email: Chaherbaltea@gmail.com
· Phone/WhatsApp: +91-9311442170
Final Note
These Terms & Conditions are designed to ensure transparency, trust, and a smooth experience for all customers. By using our services, you agree to comply with these guidelines.
Cha Herbal Tea is committed to delivering quality, authenticity, and wellness in every cup.